Real, and human.


Here’s something you should know about Carolinas NetCare.

We’re people.

I know, I know. “Bill is a beast.” Or, “Peggy is an angel.”

We’ve heard it all. (And Bill is a beast, and Peggy is an angel.) But really, we are just people, and one of the things we’ve always prided ourselves in is we approach technology and all of its facets knowing that, while we know it like the backs of our hands, you may not. Of course, we don’t know anything about performing surgeries, pastoring churches, leading non-profit organizations or selling real estate. You know those things, and you hire us to be your IT department (or an extension of what you have).

It came back to us full circle back last month when we read this recent article from Forbes entitled Creative, Curious And Decidedly Human: A Different Kind Of Information Technology. Neil Goodrich, writing for Forbes, says it pretty matter-of-factly:

In today’s reality, emotional intelligence — the ability to identify and manage your own emotions and the emotions of others — is the key to engaging your audience and is an increasingly necessary quality for IT professionals. When IT teams focus on enhancing emotional intelligence, they can better design platforms and products that generate user loyalty and increase adoption.

So, we ask a lot of questions—in our monthly (and sometimes daily) interactions with you, but also as a part of our NetCare™ Review.

With Review, our approach is multi-faceted:

• Scheduled compliance review

• Scheduled standardization review

• Plan triggered review

I already know what you’re thinking! There they go, getting technical in an article about not getting technical.

But the fact is, we know it can be confusing. There is a lot to keep up with. So, we try to keep is conversational, and frankly, personal to you. If it doesn’t work for you, it doesn’t work. It’s that simple.

Goodrich goes on to write:

Today, technology can open the door to innovative experiences and enable new capabilities for customers and businesses alike. However, technology by itself cannot deliver on those promises. To create such moments requires not only technological know-how but also a sense of what it feels like to be the person who will ultimately use it. The most successful IT teams not only understand requirements but also the context and unspoken desires of their clients.

For Carolinas Net Care, it’s not simply about installing servers and connecting workstations. In fact, it’s not about that at all. It’s about creating an IT infrastructure and environment that helps you capitalize on the opportunities you have today, anticipate those on the horizon, and be prepared for both.

Need to review the projects on your drawing board? Click here to email us. We’ll set up an appointment.