Managed Services

Stay ahead of the game with monitoring, updates and more

Our proactive management and monitoring services can help ensure the health of your computing environment and prevent unexpected network problems.

A service level agreement outlines the scope of services provided during a given timeframe and may include:

• Daily monitoring of critical activities such as backups
• Monthly scheduled updates of servers
• Periodic updates of other managed software products

Implementation

Getting things right from the beginning

Let our experts implement your new technology:

• New hardware and software
• New versions of existing software
• New or moved locations
• Other IT changes

Peace of mind is in the details

Good documentation means no surprises. We provide:

• Detailed description of work to be done and estimated costs
• Project initiation meeting with customer involvement
• Project closing meeting
• Documentation updated onsite and in CNC databases

Technical and project management expertise!

With our Project Services team you’re assured:

• Microsoft Certified Systems Engineers (MCSE)
• Extensive project management training
• Projects managed from an employee and business perspective

Support Services

Get the best support at a reasonable cost!

• Reactive, on-demand support – from helping a user with a minor computing problem to resolving a total server outage
• Triage-based system
  • Incidents are triaged for potential business impact
  • The most severe outages are handled first
  • Prioritization based on information you provide
• All incidents are tracked in our system
  • You get an accurate history of events at your site
  • We watch for patterns that may indicate a more serious problem

Software & Hardware Procurement

Let us help you find what you need

A total solution requires the right hardware and software along with the expertise to install, integrate and maintain it. By using our procurement services you can be assured hardware and software solutions that will fit your particular needs, in your unique environment.

Software Licensing
Software is licensed under a variety of models. Our licensing experts are familiar with the programs available from each vendor and work with you to determine the most cost-effective plan. We’ll manage your licenses to get you the best software value.

Non-Profit Organization?
We can help you determine which special procurement programs you’re eligible for from both hardware and software vendors.