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CNC deploys new technologies and products through a three-step process:
Products are evaluated for:
Quality engineering. The long-term reliability of any product begins with quality development and engineering practices.
Ease of use. Small businesses typically struggle to find enough time to train their staff, so ease of use is paramount.
Ease of maintenance during the full product lifecycle. Disruptions to the IT environment are painful, so it is critical that technologies are reliable and easily maintained.
Lab Deployment Phase
CNC maintains a fully functional network for NetCare Lab. This learning/perfecting tool provides a desktop, laptop and all of the functionality provided to client sites. It gives our staff a safe environment to learn and test their skills, working with the same configurations deployed in the field for actual customers.
Production Deployment Phase
Like other IT companies and Microsoft itself, CNC believes in “eating your own dog food.” That means our people use the same solutions we recommend. We work in an environment that has the same security settings and user restrictions we recommend for you. So we’re familiar with the challenges you experience.
We also manage our own network using the same processes we use for yours – with one important difference. Our trouble tickets are handled by our technical leadership team. Our technology brain trust has a vested interest in how well our processes work!
The support people at Carolinas Net Care are always courteous and patient with us when issues arise. As laymen computer users, we appreciate the simplified explanation to our questions after a problem has been resolved.–Dianne
Very responsive to our business needs – an excellent and mission critical resource.–Clay
CNC engineers are well-trained, congenial and client-oriented. When a need arises, they are always quick to respond in a timely manner.–Mickey
CNC has the ability to understand my business and clearly communicate solutions & opinions to fit our needs. Professional, reliable, and successful projects.–Pam